Experience
May 2016 - Present
Co-Owner / Operator
Zone 3 Darwin
Feb 2023 - Present
Co-Owner / Operator
NT Amusements
Sep 2017 - Present
System / Network Administrator
We Fix IT
Jan 2012 - Sep 2017
Managing Director
Dorward Technologies
Jul 2016 - Jan 2017
Chief Technical Officer
Next Tier Esports
May 2013 - Aug 2015
IT Technician
Tropical Business Solutions
My role within this position is to give quality support to local businesses, customers and staff daily to the best of my ability.
- Third level support to clients
- Advanced troubleshooting for software, hardware & network issues
- Active Directory management and troubleshooting
- Training, Support and Escalations.
- Team Management, in cases of management being absent
- Answering Telephones, being able to respond to request quickly & accurately.
- Problem solving, having sound knowledge to be able to resolve issues immediately.
- Involvement in refining procedures, technical capabilities and training for clients and staff.
- Extensive Knowledge within a Windows OS environment (XP, Vista, 7,8 & 8.1)
- Extensive Knowledge within Server 2003/12.
- Creating new Work instructions, Procedures and updating as needed
- Software & hardware troubleshooting on client machines.
- Teamwork, able to work within a close team daily.
May 2012 - May 2013
Remote Resolution Officer
NEC Australia
My role within this position is to provide quality support to DET clients, and also support Incident Management Officers (level 1) to the best of my ability.
- Second level support to DET clients
- Advanced troubleshooting for software, hardware & network issues
- Deployment and configuration of machines via Microsoft SCCM
- Tape-based data restorations via Simpana CommVault.
- Active Directory management and troubleshooting
- Training, Support and Escalations from Level 1.
- Team Management, in cases of management being absent.
Sep 2011 - May 2012
Incident Management Officer
CSG Services Pty Ltd
My role within this position is to provide quality support to DET clients, and support junior staff to the best of my ability.
- Following and enforcing all procedures, including ITIL standards.
- Creating new Work instructions, Procedures and updating as needed
- Software & hardware troubleshooting on client machines.
- Excellent skills within ITSM Software (HPSM)
- Advanced Knowledge within Server 2003/8.
- Extensive Knowledge within a Windows OS environment (XP, Vista, & 7)
- Problem solving, having sound knowledge to be able to resolve issues immediately.
- Answering Telephones, being able to respond to request quickly & accurately.
- Team Work, able to work within a close team daily
- Involvement in refining procedures, technical capabilities and training of the NTG Department of Education wireless CISCO rollout.
Jan 2010 - Sep 2011
Workshop Engineer
Territory Technology Solutions
My role within this position was to give quality support to customers and staff daily.
- My role within this position was to provide quality repairs and service to all customers of Territory Technology Solutions.
- Scheduling of required workshop repairs.
- Advise and recommend customers on all aspects of their repairs and advise on sales of computers.
- Problem solving, having sound knowledge to be able to resolve issues immediately.
- Answering Telephones, being able to respond to request quickly & accurately.
- Teamwork, able to work within a close team daily.
- Reporting on targets daily with team
Sep 2008 - Jan 2010
Shift Assistant
McDonald's Corporation
My role within this position was to provide quality customer service to all customers of McDonalds.
- Advise and recommend customers on all aspects of Menu available.
- Processing and provided good experiences for customers on a day-to-day basis by keeping product knowledge up to date.
- Specialised in training new staff within the appropriate areas of the business.
- Cash handling, ensuring tills are balanced at end of day.
- Answering Telephones, being able to respond to request quickly & accurately.
- Problem solving, having product, policy & procedure knowledge to be able solve problems that arise.
- Teamwork, able to work within a close team daily.
- Reporting on targets daily with team
- Ensured all safety procedures were upheld by all team members.
2008 - 2009
Junior Solutions Advisor
BLKMGK ICT
My role within this position was to provide business solutions for clients and developing Websites and SharePoint portals.
- My role within this position was to provide quality customer solutions, design and develop websites for clients.
- Advise and recommend customers on all aspects of their business solutions and websites.
- Problem solving, having sound knowledge to be able to resolve issues immediately.
- Teamwork, able to work within a close team daily.
- Design & Develop Solutions for users of different industries, incl. Government Departments.